Many platform users have complained about payouts being refused. In response, the business declared that it was following their "gambling policies."

In response to a plethora of complaints on social media—possibly hundreds—the prop trading company The Funded Trader has confirmed that all reimbursements have been suspended because of a “self-imposed internal audit.”.

"We are committed to ensuring that all payouts comply with our terms of service and do not breach the gambling policies we have established," The Funded Trader said in an announcement. There is a huge backlog of issues that need to be resolved, including compensation, as a result of the botched migration procedure.

"At this time, we are putting meticulousness first and working proactively to address any issues to ensure that our customers receive the high-quality service they deserve, both now and in the future."

The business highlighted that it had already paid out $150 million in compensation. But this number comes from self-reporting; an outside audit hasn't looked into it. The Funded Trader oversees multiple proprietary trading systems and is connected to Easton Consulting Technologies LLC. Chief Executive Officer Angelo Ciaramello has labelled recent grievances against the corporation as "propaganda."

Similar to its peers in the prop trading sector, The Funded Trader encountered operational difficulties as a result of MetaQuotes' alleged policy change against these kinds of platforms. The platform switched from MetaTrader to DXtrade and cTrader under Ciaramello's direction.

However, the clients of The Funded Trader have now taken to social media, particularly Trustpilot, to reveal the platform's unwillingness to pay out. Many of them emphasized that the prop trading site did not offer an explanation for the payout rejection. Moreover, they received no response from customer service when they reached out, save for an automatic greeting.